Purchasing

If you have any questions about the purchaing in estapas.com and you can not not find your answer here please contact us.

Step 1:

Browse our website using the main menu or any of the categories that we show you on the Home page, where you will find the best deals, the best selling products, news and a long etc. of different options.

Step 2:

Click on the product you need to open the product detail page and be able to see all its details, images, data etc.

Step 3:

Once you have decided the product you want to buy, you must select the number of units you want to buy and then click on the "add to cart" button.

Step 4:

Once you have done the above steps, what you should do is go to see our shopping cart, where we can check that the selected items are the correct ones as well as select the payment that we want to use, the shipping and see the total cost of the order. Once you have verified that everything is correct, fill in the order form with your information and click on the "Check out" button.

Step 5:

To finish the process, you will get to the banks CC payment page where you will be asked for your card data in a secure environment.

Yes, you can add as many products as you wish to your shopping cart and complete your order. We will send all in the same shipment.

You can expand the order at any time before making the payment or completing the purchase, either from the product listings or adding more of those already added in the produtco or in the shopping cart with the add or - buttons.

You can cancel your purchase as long as you have not made the payment, leaving the web. Estapas does not return the amounts paid on cancellation unless we have not shipped yet the goods. If this is your case contact us without any delay.

If you have problems completing your order, it may be for different reasons, we recommend the following:

1.- Change browser (Internet Explorer, Mozilla Firefox, Google Chrome, Safari, ...)

2.- If you are making your purchase outside of your usual network, some networks restrict access to pages with purchase options.

3.- Check if you have activated the Secure Purchase option of your credit card

4.- Delete the cookies and your browser cache and access our store again.

5.- Sometimes we make updates on our website, which may cause delays or occasional failure, in which case we apologize in advance and invite you to try again after a few minutes.

6.- If you can not find a solution to the problem, you can contact us at any time, we will gladly assist you.

You can see the availability of each product from the product tab where you can not add that product to the cart if it is not available. It also shows in the listings if a product is available when you hover over the product. In case there is no stock for a product you can see it clearly and the web will not let you add it to the cart.

If you have placed the order and you have not received the confirmation email, we recommend the following:

1.- Check the spam folder of your email, sometimes they can appear there due to the rules of your mail provider. Then add us as a safe sender to avoid future purchases.

2.- Check that your email works correctly by sending a test email from another account.

3.- If you have done all the checks and still do not receive the emails you can always contact us at estapasweb@gmail.com or through the chat and we will be happy to help you.

Yes, all products listed on our website have VAT included. You can also see it broken down in the shopping cart.

We work daily to provide our clients with the greatest possible security from the moment they enter the web to the end. That is why we have installed SSL certificate throughout the web, thus ensuring the privacy of your data 100% from start to finish.

Likewise, we take all possible security measures to avoid attacks from any person who wants to access or perform an inappropriate act on our website. Your security is our security.


Payment

If you have any questions about the estapas.com payment methods and you do not find your answer here, please contact us.

Credit Card: You can pay for your purchases with a Visa, Visa Electron and MasterCard credit card. For this you will be redirected to the page of one of the banks with which we work. The data you enter will always be on the bank's page, never on our website, so all your information is absolutely private and will never be registered by us.

Bank transfer: If you wish, you can pay for your purchases by making a bank transfer. If so, get in touch with us and we will indicate the data to make the transfer.

We do not accept PayPal: By company policy and due to the commissions and conditions imposed by Paypal we do not automatically accept payments through Paypal. If you want to make a payment through Paypal, please contact us and we will tell you how to do it.

There are several reasons why you may have problems when paying by credit card, which we expose below:

1.- Expired card: Check that your card has not expired. If yes, you must request a new one from your bank to make any order.

2.- There are no funds on the card: Sometimes it can happen that we run out of funds in our bank account without realizing it. Check that you have enough money to pay for your order.

3.- Blocked credit card: Some banks, in the presence of some strange operation, block the cards for security reasons. Check that your bank has not blocked your card for security in any purchase you have made previously.

4.- Incorrect data: When we make a purchase on the Internet with a credit card it is important to pay attention to the data we enter. Check that you have added credit card numbers, expiration date and CVC correctly. Also your name must appear as it appears on your credit card. If you add a wrong field, the purchase will give an error and you will not be able to finalize the order.

5.- Different address: Some banks do not allow you to make a payment when you enter an address other than the one that appears in your bank. Check this point and try again.

If the problem persists, get in touch with us and we will be happy to help you.

At the end of the order you will be redirected to the secure payment page of one of the banks with which we collaborate, in which you will enter the data under SSL secure certificate at all times. Estapas never saves or has access to your credit card information. Our website has an SSL certificate throughout the Web, which means that all the information you enter will be encrypted and therefore ensures total privacy in your data from start to finish.


Shipments

If you have any questions about shipments of estapas.com products and can not find your answer here please contact us.

Shipping by mail: All our shipments are sent by parcel. Orders are sent in the next 24 hours from the purchase. When you receive the order you will be asked to sign a proof of receipt of the product.

Depending on your shipping address, the package may take more or less time to arrive. Usually shipments take 48 hours to arrive in Spain, and 3 to 5 days in the countries of the European Union. It takes Russia 5 to 7 days to arrive.

All orders over 200 Euros will be sent free of charge. To be able to have the free shipping, add products to the shopping cart until you reach or spend 200 Euros.

We try always to ship orders the next day. Some order with uncommon products may have a 48 to 72h shipping time. In case of placing the order after 11:00 am, your order will be sent the next day. Consult with our support team if you have any questions regarding shipping times.

To find out what state your order is in, check the automatic emails that we will send you regularly where We will provide you with a tracking number where you can check the status of your package at any time. If you have any problem at the time of tracking or tracking the order, please contact us and we will be happy to help you.


Guarantees and returns

If you have any questions about the guarantees and returns of estapas.com orders and you do not find your answer here please contact us.

All the items we offer in our online store are guaranteed that what you buy is what we send you . We guarantee that all the products we send are perfectly packaged and that their expiration date is broad, consistent with the type of product.

If any of our products arrives in poor condition or defective contact us and we will proceed to its replacement or the return of its cost.

We guarantee that what you buy is what you getwe send and it arrives to you. Here we deltate the cases in which an article purchased on our website loses the guarantee:

1.- In cases where they modify, alter or replace some of the data of the same or the proof of purchase.

2.- If the product has been opened.

To use the guarantee, it is essential to have the email confirmation of purchase of said product.

If you have any questions about it, you can contact us at any time through our phone or our contact form .

The client has a period of 2 calendar days to request a change for another article or exercise their right of return, from the date of receipt of the article / s.

It is not necessary to indicate a reason for exercising the right of return. For greater flexibility in the processing, we appreciate that the client follows the procedure detailed below, although it is not mandatory for the exercise of the rights contemplated in this section.

Estapas.com is committed to accept returns of sealed products with full refund of the cost of the product upon receipt of the returned product in perfect condition. The buyer will bear the costs of sending the return. For those cases where the order has been with free shipping, a cost of € 50 will be applied for the shipment.

Here are the steps you must follow to return a product:

Step 1:

Contact us through our contact form to communicate that you wish to make a return of Your order indicating which product or products you want to return. We will indicate a return shipping address.

Step 2:

Pack your order under the same conditions you received it and proceed to send it to the return address.

IMPORTANT: You must assume the direct cost of returning the goods.

Estapas.com reserves the right to compensation for the difference between the value of the articles sent to the client and returned by the client in the following cases:

  • When the products have been used or manipulated in an improper or negligent manner or not according to their characteristics by the Client
  • When the products have been opened or damaged.
  • When the return by the customer is not made in its box.
  • When the lack of conformity is due to wear and tear its normal use.
  • If some of the information on the ticket or proof of purchase is modified, altered or replaced.
  • If it is manipulated the labeling of the product.